Kathrin White Butterfly Open Ring

For rings, we advise you to check the top of the product page. There you can find just below the buy button, the "Ring Size Converter"
By doing so, you will find the perfect size for you.

At Lumer Aura, we understand that sizing can vary depending on where you are in the world. To ensure you find the perfect fit, we've provided a guide to help you navigate the different sizing systems across regions:

• Middle East Sizes: Ring sizes in the Middle East may be slightly larger compared to other regions. For the most accurate size, we recommend measuring the inner diameter of a ring you currently wear.
  
• Italy Sizes: Italian ring sizes are similar to European sizes but follow a distinct numbering system. These sizes are typically represented by single numbers and are easy to match with your measurements.
  
• Germany Sizes: The German sizing system follows the European model but uses a different label format, starting from size 44. To ensure a perfect fit, we suggest measuring the inner diameter of a well-fitting ring.
  
• Australia Sizes: Australia follows a sizing system based on UK measurements, where ring sizes are denoted by letters (e.g., A, B, C, D). We’ve made sure to provide these conversions to make your shopping experience seamless.

We take pride in offering more than just exquisite gems—we provide an experience built on trust and confidence.

If you're not completely satisfied with your order, we offer a 30-day return or exchange policy.

For more details, please refer to our Return Policy.

We hope you love every piece from Lumer Aura.
If for any reason you are not completely satisfied with your purchase, don’t worry — we’re here to provide you with a smooth and caring return or exchange experience.

Eligibility for Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your order.
• Items must be new, unworn, and undamaged, and returned with their original packaging, tags, accessories, and certificates.
• For hygiene and safety reasons, earrings and all customized or engraved products are not eligible for return or exchange.

Shipping & Fees

• All return and exchange shipping costs are the responsibility of the customer.
• If you wish to return or exchange an item for personal reasons (such as a change in style, size, or preference):
• You will be responsible for the return shipping cost, and
• A small restocking or handling fee may apply.
• Please use a trackable shipping method to ensure your package arrives safely.

Return Notice:

• Our return facility is located in New Jersey, USA.
• Please do not send packages to the original shipping address, as they will be refused.
• Always contact customercare@lumeraura.com to obtain the correct return address.
• To ensure safe delivery, please avoid using sensitive words such as “jewelry” on shipping labels.
• Lumer Aura is not responsible for packages lost due to incorrect labeling or carrier handling.

Certificate Policy

• Some jewelry pieces come with an authenticity certificate or gemstone grading report.
• Please make sure to return the certificate together with the item.
• If the certificate is missing or not returned, a replacement certificate fee will be deducted from your refund (the amount depends on the certificate type).

Refunds

• Once we receive and confirm that the returned item meets our conditions, we will issue a store credit or exchange within 5–7 business days.
• Please note that original shipping fees are non-refundable.

Exchanges

• Exchanges are available depending on product availability.
• If there is a price difference, we will adjust the balance accordingly using store credit or additional payment.
  

Final Sale & Custom Orders

• Items marked as "Final Sale" are not eligible for returns and exchanges. These items are sold at a special price and cannot be returned for store credit. Please review all product details and size information carefully before purchasing.

• Custom-made items are also not eligible for returns or exchanges, as they are crafted specifically for you.

Helpful Reminder

Before returning any items, please contact our customer service team at customercare@lumeraura.com for assistance and detailed instructions.
To help us process your request efficiently, please include:

1. Your order number
2. The name of the item you wish to return or exchange
3. The reason for the return or exchange
4. Clear photos of the product and its tag

Our team will respond within 24 hours and provide further guidance.

Lumer Aura reserves the right to refuse returns that do not meet the above conditions.

We aim to process and ship orders within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

Visit our main Frequent Asked Questions