Each Lumer Aura piece is crafted after your order is placed, allowing us to ensure the highest standards of quality and refined detail.

All of our jewelry is thoughtfully handmade with patience and care, designed to reveal its most luminous finish and graceful texture.

Under normal circumstances, each piece requires approximately 3–5 business days for production and dispatch.

Shipping time is additional and varies depending on destination.

Estimated total delivery time = Production time + Shipping time.

Certain designs may still be in production and require an extended creation period of 7–15 business days before shipment.

Beautiful things take time. We believe every Lumer Aura creation is worth the wait.

Once your order has shipped, you will receive a confirmation email with tracking details.

We ship worldwide. We provide FREE STANDARD SHIPPING on orders over US$100 (or US$110 for USA) after all discounts applied,in most countries or regions.

Standard Delivery

Estimated arrival within 7–12 business days.

Carefully handled international shipping with tracking.

Express Delivery

Estimated arrival within 3–6 business days.

Ideal for gifts or special occasions.

Notice: Express delivery may not be available for some destinations due to carrier limitations.

Available shipping options will be displayed at checkout once your address is entered.

It may be possible to cancel an order within 2 hours of it being placed. Requests received within this timeframe will be processed free of charge. Please email us at customercare@lumeraura.com to request a cancellation.

Cancellation requests submitted more than 2 hours after purchase will incur a 5% processing fee based on the total order value. Once an order enters processing, it cannot be modified or cancelled. By placing an order, you agree to these terms.

Standard Delivery
Up to 10 business days with flat rate charge of US$20

Express Delivery
Up to 5 business days with flat rate charge of US$39

Free standard shipping on orders of US$110+

Available destinations:
Denmark, Germany, Italy, Norway, Czech Republic, Belgium, France, Poland, Sweden, Switzerland, Finland, United Kingdom, Netherlands, Portugal, Spain

If your country is not listed above, shipping details will appear at checkout once your address is entered.

Standard Delivery
Up to 10 business days with flat rate charge of US$15

Free standard shipping on orders of US$100+

Please note that Express Delivery is currently unavailable for the European countries. Orders to these destinations will be shipped via Standard Delivery only.

Available destinations:
Hong Kong, Taiwan, South Korea, Japan, Indonesia, Singapore, Thailand, Philippines, Vietnam, Malaysia, India

If your country is not listed above, shipping details will appear at checkout once your address is entered.

Standard Delivery
Up to 7–8 business days with flat rate charge of US$12

Express Delivery
Up to 5 business days with flat rate charge of US$30

Free standard shipping on orders of US$100+

Available destinations:
Australia， New Zealand

If your country is not listed above, shipping details will appear at checkout once your address is entered.

• Australia：

Standard Delivery
Up to 10 business days with flat rate charge of US$23

Free standard shipping on orders of US$100+

• New Zealand

Standard Delivery
Up to 10 business days with flat rate charge of US$12

Express Delivery
Up to 5 business days with flat rate charge of US$30

Free standard shipping on orders of US$120+

Available destinations:
United Arab Emirates, Saudi Arabia, Qatar, Israel, Kuwait, Bahrain, Oman, Jordan, Lebanon, Cyprus, Iraq, and Yemen

If your country is not listed above, shipping details will appear at checkout once your address is entered.

Standard Delivery
Up to 10 business days with flat rate charge of US$15

Express Delivery
Up to 5 business days with flat rate charge of US$69

Free standard shipping on orders of US$100+

NOTICE：

• Saudi Arabia

For all shipments to Saudi Arabia, a valid Saudi National Address (Short Address) issued by Saudi Post (SPL) is required for customs clearance.

The Short Address consists of 4 letters and 4 numbers (for example: ABCD1234) and must be officially registered. Please ensure that the provided Short Address matches the consignee’s registered company or personal information.

Providing an accurate and valid Short Address helps prevent customs delays, additional charges, or delivery interruptions. We kindly ask for your cooperation to ensure a smooth and timely delivery experience.

• Saudi Arabia

For all shipments to Saudi Arabia, a valid Saudi National Address (Short Address) issued by Saudi Post (SPL) is required for customs clearance.

The Short Address consists of 4 letters and 4 numbers (for example: ABCD1234) and must be officially registered. Please ensure that the provided Short Address matches the consignee’s registered company or personal information.

Providing an accurate and valid Short Address helps prevent customs delays, additional charges, or delivery interruptions. We kindly ask for your cooperation to ensure a smooth and timely delivery experience.

• Argentina

Orders shipped to Argentina typically require extended transit time, with an estimated delivery period of 30–45 business days.

Please note that customs clearance is required. In some cases, additional documentation or the payment of applicable duties may be requested by local authorities. Should customs procedures take longer than expected, delivery may extend beyond the estimated timeframe.

To help ensure a smooth and timely delivery, we kindly ask for your cooperation with local customs requirements.

• South Korea

To support smooth shipping and efficient customs clearance, please ensure that the recipient’s name is provided in Korean when placing your order.

The name must match exactly with the information registered under the Personal Customs Clearance Code. Any discrepancy may result in delays during customs processing.

• Kazakhstan

Due to regional transit conditions, shipments to Kazakhstan may take longer than usual.

Ground shipping typically requires approximately 35–45 business days for delivery. We sincerely appreciate your patience while your order is in transit.

• Albania

Shipments to Albania may experience extended transit times.

Ground shipping generally takes around 35–45 business days to arrive. Thank you for your understanding and patience as your order makes its way to you.

During peak periods, including seasonal promotions or new collection launches, delivery times may occasionally extend beyond the estimated timeframe. Once an order has been dispatched from our warehouse, Lumer Aura is unable to offer compensation for delays caused by external factors beyond our control.

Prices displayed on our website do not include import duties, taxes, or customs fees that may be applied by your local authorities. Any such charges are the responsibility of the customer.

We recommend reviewing your country’s customs regulations prior to placing an order. Lumer Aura is not responsible for delays or delivery interruptions resulting from customs clearance procedures or unpaid duties and taxes.

The delivery timeframes listed are provided as estimates and may vary due to factors beyond our control, including customs clearance procedures, carrier operations, or regional conditions.

While Lumer Aura makes every effort to ensure timely delivery, exact arrival dates for international shipments cannot be guaranteed. As a result, delays beyond the estimated timeframe do not qualify for returns or refunds.

We appreciate your understanding and patience, and remain committed to delivering your order with care and efficiency.