Terms of service
These Terms and Conditions govern the sale and purchase of jewelry products between you and Lumer Aura through our online store.
By placing an order with Lumer Aura, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms do not affect your statutory rights as a consumer.
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will apply to orders placed after the updated version is published on our website. It is your responsibility to review the Terms and Conditions before completing a purchase.
1. Overview
These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. If you do not agree with any part of the Terms, you may discontinue the use of our services.
Your access and use of our website are subject to all additional policies referenced here, including our Privacy Policy and Refund & Exchange Policy.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are of legal age in your place of residence, or that you have obtained consent from a legal guardian.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using the Service.
You must not transmit any worms, viruses, or harmful code.
A breach of any Terms will result in an immediate termination of your Services.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without our express written permission.
4. Accuracy, Completeness & Timeliness of Information
We do our best to ensure information on our website is accurate and up-to-date, but we do not guarantee completeness or accuracy.
Historical information may be provided for reference only.
We reserve the right to modify website content at any time, without obligation to update any information.
You agree that it is your responsibility to monitor changes.
5. Modifications to the Service & Prices
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time, without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
6. Products or Services
Some products or services may be available exclusively online. These items may have limited quantities and are subject to return or exchange only according to our Refund & Exchange Policy.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee your monitor’s display will be perfectly accurate.
We reserve the right—but are not obligated—to limit product or service sales to any person, region, or jurisdiction.
All product descriptions, pricing, and availability may change at any time, without notice, at our sole discretion.
We also reserve the right to discontinue any product at any time.
We do not guarantee that the quality of products, services, or information you purchase will meet your expectations, nor that any service errors will be corrected.
7. Accuracy of Billing & Account Information
We reserve the right to refuse any order you place.
We may limit or cancel quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information when purchasing from our store.
For more details, please review our Refund & Exchange Policy.
8. Optional Tools
We may provide access to third-party tools. You acknowledge that we provide such tools “as is” without warranties or conditions.
We shall have no liability related to your use of optional third-party tools.
Your use of such tools is entirely at your own risk.
9. Third-Party Links
Certain content or services may include third-party materials.
We are not responsible for third-party websites and do not warrant their content.
Please review third-party policies before you engage with their websites or services.
10. User Submissions (Comments, Feedback, etc.)
If you send creative ideas, suggestions, proposals, or materials (collectively, “Comments”), you agree that we may edit, publish, distribute, or use them in any medium, at any time, without restriction.
We are not obligated to maintain Comments in confidence or respond to them.
You agree that your Comments will not violate any third-party rights or contain unlawful, abusive, or obscene content.
11. Personal Information
Your submission of personal information is governed by our Privacy Policy.
12. Errors, Inaccuracies & Omissions
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate — at any time, including after an order has been submitted.
13. Prohibited Uses
In addition to other prohibitions in these Terms, you are prohibited from using the site or its content to:
- engage in any unlawful purpose
- solicit others to commit unlawful acts
- violate any regulations or laws
- infringe upon intellectual property rights
- harass, abuse, insult, defame, discriminate, or intimidate others
- submit false or misleading information
- upload viruses or malicious code
- collect personal information of others
- engage in spam, phishing, impersonation, scraping, or crawling
- conduct obscene or immoral activities
- interfere with or bypass security features of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
14. Disclaimer of Warranties
We do not guarantee that your use of the Service will be uninterrupted, secure, timely, or error-free.
We do not guarantee the accuracy or reliability of results obtained from the Service.
You agree that we may remove or cancel the Service at any time, without notice.
You expressly agree that your use of the Service is at your sole risk.
All products and services are provided “as is” and “as available” without warranties of any kind.
15. Limitation of Liability
In no case shall the Lumer Aura team—including our owners, directors, employees, affiliates, partners, suppliers, or service providers—be liable for any direct, indirect, incidental, punitive, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages.
Some jurisdictions do not allow the exclusion or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
16. Indemnification
You agree to indemnify and hold harmless the Lumer Aura team and our parent company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands (including reasonable attorney fees) made by any third party arising from your breach of these Terms or violation of any law or third-party rights.
17. Severability
If any part of these Terms is determined to be unlawful or unenforceable, that part shall be severed, and the remaining Terms shall remain valid.
18. Termination
These Terms remain effective unless terminated by either party.
You may stop using our Services at any time.
We may terminate your access if you violate these Terms.
19. Entire Agreement
These Terms, along with any policies referenced here, constitute the entire agreement between you and Lumer Aura.
20. Governing Law
These Terms and any agreements for Services shall be governed by the laws applicable in your jurisdiction, without regard to conflicts of law principles.
21. Contact Information
For questions regarding the Terms of Service, please contact us:
Email: customercare@lumeraura.com